Legal

Privacy Policy

Last updated: 12 May 2026

1. Overview

This Privacy Policy explains how AZ LABS LTD, trading as AZ Product Lab, collects, uses, stores, and protects personal information when you contact us, request services, use our website, or work with us on software, consultancy, SaaS, analytics, data processing, and IT support projects. AZ LABS LTD is a private limited company registered in England and Wales under company number 17215562.

2. Information we collect

We may collect contact details, company details, billing information, project requirements, technical information, correspondence, support requests, and information needed to provide contracted services. If you use a SaaS platform or system operated by us, we may process account data, usage data, audit logs, uploaded content, and operational data as described in the applicable agreement.

3. How we use information

We use personal information to respond to enquiries, prepare proposals, provide services, manage projects, process payments, deliver support, maintain security, comply with legal obligations, improve our services, and communicate about active business matters.

4. Lawful bases

Where UK GDPR or similar privacy laws apply, we rely on lawful bases including contract performance, legitimate interests, legal obligations, consent where required, and other lawful bases that may apply to a specific processing activity.

5. Data processing for clients

When we process personal data on behalf of a client as part of a software, SaaS, analytics, support, or data processing service, the client may act as controller and AZ LABS LTD may act as processor. The applicable contract or data processing agreement will describe the processing instructions, security measures, and responsibilities.

6. Sharing information

We may share information with service providers, hosting providers, payment processors, professional advisers, contractors, and authorities where needed to provide services, run our business, or comply with law. We do not sell personal information.

7. International transfers

Some service providers may process information outside your country. Where required, we use appropriate safeguards such as contractual protections, adequacy mechanisms, or other lawful transfer measures.

8. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, business records, tax, accounting, legal, security, and dispute resolution purposes.

9. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and clients are responsible for maintaining secure credentials and access controls for their own systems.

10. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent. You may also have the right to complain to a data protection authority.

11. Cookies

This website may use essential cookies or similar technologies required for security, performance, and basic functionality. If analytics or marketing cookies are introduced, the website should present any required consent controls before those cookies are used.

12. Contact

Privacy questions and rights requests may be sent using the contact details published on this website.